Our promise on your claims.
For
A small to medium sized business that is hit with a claim, it can feel like you're climbing a huge mountain. But if you have the benefit of an Antipodean Underwriting policy, then you're not alone and we're there with you every step of the way.
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At Antipodean Underwriting, we believe that Claims Service is what sets apart the best underwriters from the rest.
We take pride in offering the best claims service in the industry. Our customers are our top priority, and we go above and beyond to ensure their satisfaction. Our team of experts is always available to assist with any questions or concerns, and we work hard to make the claims process as seamless and hassle-free as possible. You can trust us to provide the exceptional service you deserve.
Caring and understanding
Our team are trained to provide a caring, understanding and empathetic approach to managing your claim. We understand that navigating your way through the claims process can be an emotional time for you and we aim to deliver a caring service that will help guide you through this time.
In house, local team
When it comes time to make a claim, you know that when you pick up the phone to us, you're going to be dealing with a local claims officer, who is part of the business, not a TPA. At Antipodean Underwriting, we handle all of our claims in house, which gives you the satisfaction knowing that the people who sold you the policy will be there with you every step of the way.
24/7 Online Claims Lodgment
Our customers deserve the highest level of support, and we work tirelessly to maintain those standards. When you choose to work with our team, know that you are consistently choosing quality and excellence. Our policyholders are able to lodge a claim online 24 hours a day, 7 days a week and 365 days a year.
Access our amazing panel of service providers
At Antipodean Underwriting, we've negotiated agreed rates and service level agreements with a panel of highly qualified, expert lawyers, forensic accountants, public relations firms, cyber security firms and loss adjusters. As a policyholder, you get access to these special rates to help keep your claims costs down and ensure that you have the absolute best service that is available in the market.
