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National Relay Services.

The National Relay Service (NRS) provides a range of different types of call services, depending on your needs and preferences.

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Relay Officers are specially trained staff who help with every call. Relay Officers will:

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  • Change voice to text or text to voice

  • Change Auslan to English or English to Auslan

  • Stay on the line throughout the call to help you, without getting in the way or changing what is said.

 

The NRS is available 24 hours a day, except for Video Relay calls.

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Video Relay calls are only available 7am to 6pm (Australian Eastern Standard Time) Monday to Friday and 8am to 12pm Saturday. Video Relay calls are also not available on national public holidays.

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The NRS is free and confidential.

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You can access more information about how you can use the NRS here.

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